What if I don't have my van registration number when I do my quote?
You can still get a quote so please go ahead and fill in the online quote form. As soon as you get your van registration, you will be able to proceed and buy the van insurance through us. All you have to do is go to the saved quote and amend the van details.
How will you know my van type from the registration?
We ask the DVLA. Simply enter your van registration number and we'll complete the rest. Don't worry – you can still edit the details if necessary. If you don't know your van registration number yet, just leave it blank. You can still choose the make and model of your van later on in the quote.
I have a personalised number plate. Will it be able to find my make and model?
Our system for finding make and model of a car links to the DVLA, so it won't be able to do that. However, we will ask you to simply fill in the make and model within the van details section.
What if I cannot find my occupation?
This can occasionally happen. It is important that we know what you do for a living. Please call 0800 116 4159 and we may be able to help.
Why do you need my email address?
We need your email address so we can send you your quote and policy details when we've found you a great deal.
Why do I have to give you my phone number?
It's handy to have your home number in case we need to get in touch. We may call you about your policy or a claim, or to let you know that your renewal date is approaching.
Why do I have to give you my mobile number?
This is often the easiest way to get in touch. We may call you about your policy or a claim, to let you know that your renewal date is approaching or even text you if we have some particularly good offers we think you'll be interested in. If you don't want us to text, you can opt out on the quote form.
Why do you want to know my marital status?
We ask for your marital status as this can sometimes allow us to bring you an even better deal.
I haven't been a resident in the UK for 12 months, can I get insurance?
We can't bring you a quote online, but if you call 0800 116 4165 we may be able to help.
The second driver on my van hasn't been resident in the UK for 12 months, can I get insurance for them?
We can't bring you a quote online, but if you call 0800 116 4165 we may be able to help.
Can I get insurance for additional drivers?
Yes, you can get cover for up to five named drivers. For any driver policies, please call us on 0800 116 4165.
Can I get cover for the insured and five+ named drivers?
We can't arrange cover for more than five named drivers online. Call us on 0800 116 4165 and we may be able to help with an any driver policy.
What do you mean by 'main driver'?
We mean the person who will drive the van the majority of the time. If that's you, then choose main driver. If not, please tell us who the main driver is, as they will need to be included on the policy.
What is counted as motoring convictions?
These are criminal offences which you have been prosecuted for, such as speeding or drink driving. They will appear on your driving licence. We can only offer you an insurance quote online if you and any additional driver have no more than five motoring convictions amongst you.
The motoring conviction I had no longer shows as points on my licence but it was less than five years ago - do you need to know about that?
Yes, you must let us know about all driving convictions, including fixed penalties, from the last five years.
What if I have more than five motoring convictions?
We can't find insurance for you online, but if you call 0800 116 4165 we may be able to help.
What do we mean by accidents, losses or thefts?
Please let us know about any motor related accidents, losses or thefts against you. You should include all examples, no matter whose fault it was or which vehicle you were driving. We can only offer you an insurance quote online if you and any other driver have no more than five accidents, losses or thefts amongst you.
I have had an accident but it wasn't my fault. Should I include that on my quote form?
Yes, you should include all accidents on the form, no matter whose fault it was or which, vehicle you were driving.
What do you mean by 'were you at fault'?
We need to know if you were held responsible for the incident.
Can I get cover if I have more than five accidents or thefts?
We can't insure you online, but if you call 0800 116 4165 we may be able to help.
What do you mean by no claims bonus affected?
When you made a claim, did you lose your no claims bonus or was it reduced at all?
Can I get cover if I have been refused insurance?
We can't bring you a quote online, but if you call 0800 116 4165 we may be able to help.
What if I have a medical condition?
You must let us know of any medical condition you have told the DVLA about.
What if I have not notified the DVLA of my medical condition?
It is a legal requirement to notify the DVLA of certain medical conditions. We can't offer you insurance until they have been notified. If you need any help please call us on 0800 116 4165.
I have a second job; do I need to tell you?
Yes, we need to know as sometimes this could even bring you a cheaper quote for your van insurance depending on your occupation
Can I get cover if I'm self-employed?
Yes, simply tell us when we ask your employment status.
Can I get cover if I'm a voluntary worker?
Yes, simply tell us when we ask your employment status.
Can I get cover if I'm retired?
Yes, simply tell us when we ask your employment status. Sometimes this could even bring you a cheaper quote for your van insurance.
Can I get cover if I'm unemployed?
Yes, simply tell us when we ask your employment status.
Can I get cover if I'm financially assisted?
Yes, simply tell us when we ask your employment status.
Can I get cover if I perform household duties?
Yes, simply tell us when we ask your employment status.
Can I get cover if I'm in full/part time education?
Yes, simply tell us when we ask your employment status.
Can I get cover if I'm not employed due to disability?
We need to know the nature of your disability so please call us on 0800 116 4165.
Why do I need to tell you where the van is kept overnight?
Where you keep your van can affect your insurance premium. If it is kept in a locked garage this could bring you a cheaper quote for your van insurance. When we ask you this question we will give you a number of options from a drop down list. Remember, the safer your van, the better your price.
Why do you need my postcode?
We need your postcode so that we can capture your full address to send out your policy documents.
How do I work out the value of my van?
We simply need an estimate of the current value of your van. There are many websites and guides that provide this sort of reference service.
Why do you need to know the estimated annual mileage of my van?
Some insurers can reduce your premium if you only do limited mileage.
What do you mean by registered keeper of the van?
You can find this on your van registration document, which is sometimes called the logbook.
Can you find me cover for aQ plated van?
We can't bring you a quote online, but if you call 0800 116 4165 we should be able to help.
I have modified my van; do I have to let you know?
Yes, you need to tell us if your van has been modified in any way from the standard manufacturer's specification e.g. signage, non-standard alloy wheels or performance enhancements.
Can I get cover if my van has more than one modification?
Normally we can, but we won't be able to do it online. Please call 0800 116 4159 for a great deal.
Can I get cover if my van has more than six seats?
We can't bring you a quote online, but if you call 0800 116 4165 we may be able to help.
My van has a security device. Should I let you know?
Absolutely. If a further security device has been fitted to your van over and above the standard manufacturer's device, this may reduce your premium.
I use my van for business, do you need to know?
We need to know if you are going to use the van for business. Business use does not just cover commuting to and from work.
How can I find my business type?
Simply start typing the business you work in and a matching list will appear. If you can't find the exact business from the list shown, please call us on 0800 116 4158.
Can I get cover for my pick-up truck?
Yes, simply select this option under body type when you are doing your quote.
Can I get cover if it doesn't run on petrol or diesel?
We can't bring you a quote online, but if you call 0800 116 4165 we may be able to help.
Can I get cover if I carry hazardous or toxic goods?
We can't bring you a quote online, but if you call 0800 116 4165 we may be able to help.
Can I get cover if I take my van airside?
We can't bring you a quote online, but if you call 0800 116 4165 we may be able to help.
Can I get cover if my van carries signage?
Yes, please tell us about your signage under the modification section. Include the value of your signage when you tell us the value of your vehicle.
Can I get cover if I am a courier?
Yes, simply choose this option when we ask how your van will be used.
Can I get cover for carrying other people's goods?
Yes, simply choose this option when we ask how your van will be used.
When I save my quote, how many quotes will be saved?
All the quotes that appear on the screen will be saved and this could be up to three different quotes.
How long will my quote be saved for?
Your quote will be saved for 30 days.
Will you offer me more than one quote?
Yes, at Swinton Commercial we search through products from the leading insurers to bring you the most competitive quotes.
How competitive is Swinton Commercial Vehicle insurance?
It is very competitive. To bring you cheap van insurance we search the leading insurers to bring you our best deal for your van.
What if I find a cheaper price elsewhere?
We specialise in cheap van insurance. But if you do find cheaper insurance give us a call on 0800 116 4165 and we'll try to match it – we want to bring you the best price we can.
Can I talk to someone?
Of course you can. Simply give us a call on 0800 116 4159.
When can my policy start?
We can only bring you a valid price within 30 days of your cover start date, as prices do vary, but you can pre-book your policy and it will start on the day you need it.
How do I make a claim?
If you need to make a claim you need to call the Emergency Motor Claims Number on 0800 040 7019.
If I want to make some changes to the existing policy who should I call?
Just call your local branch that is looking after your policy and they'll be happy to help. See policy documentation for details.
I've moved house, what do I do?
You will need to tell us your new details. Just call your local branch that is looking after your policy and they'll be happy to help. See policy documentation for details.
I'm keeping my van at a different postcode now, what do I do?
You will need to tell us your new details to make sure your van is registered at the right address. Just call your local branch that is looking after your policy and they'll be happy to help. See policy documentation for details.
I want to add a driver to my existing policy, what should I do?
Just call your local branch that is looking after your policy and they'll be happy to help. See policy documentation for details.
How can I remove a driver from my existing policy?
Just call your local branch that is looking after your policy and they'll be happy to help. See policy documentation for details.
I want to change the main driver on my existing policy, what should I do?
Just call your local branch that is looking after your policy and they'll be happy to help. See policy documentation for details.
How can I renew my existing policy?
Simply ring the branch that is looking after your policy and they'll be happy to help. See policy documentation for details.
Can I add breakdown cover to my van insurance?
Yes, we have very good value breakdown cover. When you get your quote you will be asked whether you want it with or without breakdown cover.
Can I protect my no claims bonus?
Some insurers will allow you to protect your no claims bonus if you have built up 4 years or more. Your no claims bonus is a valuable asset, worth up to 65% off your annual premium, so it's well worth protecting if you can. When you get your quote, if you are eligible you will be asked whether you want to protect your no claims bonus or not. This will affect the price you pay. Your no claims bonus could have been earned on a car or a commercial vehicle.
Do you sell Driver's Legal Protection?
Yes, we have very good value Driver's Legal Protection. When you get your quote you will be asked whether you want to add Driver's Legal Protection. Remember that even if someone else causes a motoring accident, you could still face the cost and bother of finding a solicitor to help you recover your costs and uninsured losses. Find out more about Drivers' Legal Protection.
What is voluntary excess?
There may be acompulsory excess in the insurance policy you have chosen. This is the amount you would have to pay if you needed to make a claim. You could reduce your premium if you agree to pay voluntary excess as well.
Can I alter the voluntary excess?
Of course you can. When you see your quote we'll give you this option.
How can I make my quote lower?
There are lots of ways. Here are some tips:
i. Increase your voluntary excess – the more you are prepared to pay when you make a claim, the lower your premium may be.
ii. Build up your no claims bonus. If you don't claim for a number of years, the insurer will give you a bigger discount.
iii. Restrict the number of named drivers on your policy. Removing just one other driver keeps the cost down - and young drivers push it up!
iv. Buy a smaller van. Smaller vans with small engines could mean cheaper insurance.
Read more on how to reduce your quote.
Can I opt out of being mailed?
Yes. Within the quote pages you will see an opt in/out option.
Can I use my credit card to buy?
Yes.
What other forms of insurance does Swinton offer?
a. Business Insurance
b. Public Liability Insurance
c. Car Insurance
d. Home Insurance – Buildings and Contents
e. Performance or Modified Car Insurance
f. Motorcycle Insurance
g. Travel Insurance
h. Taxi Insurance
i. Caravan and Motorhome Insurance
What other business insurance do you offer?
We offer a variety of business insurance policies such as Public Liability, Motor Trade and Retail. Take a look at a list of all products or call 0800 116 4165.
Can I use the policy I print off when I go to buy my road tax at the post office?
No, you must use the documents that will be sent to you from Swinton Commercial.
I am looking for a good van insurance deal for women. Can you help?
Yes, we make it our job to search a range of top UK insurance companies to get you, as a female van driver, our lowest price and highest level of back-up service.
If I take out breakdown cover will I get recovery 24 hours a day?
Yes, take a look at our breakdown cover, for more details.
How quickly will you get to me if I break down?
Our typical response time is less than 40 minutes and our vulnerable customers take priority on assistance calls.
What if I need help from the breakdown service I purchased?
If your van breaks down please call 0800 015 5483.
Do you have a 24-hour breakdown helpline?
Yes. Call 0800 015 5483.
Do you also offer Public Liability?
We can offer Public Liability. For more information call our Commercial Team on 0800 116 4165.
Can I get tools cover?
We can't bring you a quote online, but call us on 0800 116 4165 and we may be able to help.
I have a motorcycle, can you find insurance for me?
Yes. We have a division called Swinton Bikes, who insure motorbikes. Give us a call on 0800 092 6702. Or get a bike quote and buy online now!
I have a motorhome can you find insurance for me?
Yes. Visit Safeguard, a division of Swinton specialising in caravan and motorhome insurance. Or give us a call on 0800 068 7562 for a quote.
I have a caravan can you find insurance for me?
Yes. Visit Safeguard, a division of Swinton specialising in caravan and motorhome insurance. Or give us a call on 0800 068 7562 for a quote.
I have a taxi can you find insurance for me?
Yes. Visit Swinton Taxi, a division of Swinton specialising in taxi and fleet insurance. Or give us a call on 0800 068 7563 for a quote.
I have a fleet of taxis can you find insurance for me?
Yes. Visit Swinton Taxi, a division of Swinton specialising in taxi and fleet insurance. Or give us a call on 0800 068 7563 for a quote.
I have a specialist car can you find insurance for me?
Yes. Visit Swinton Specialist, a division of Swinton specialising in insurance for performance, modified and imported cars. Give us a call on 0800 072 7678 for a quote.
Why do you ask if I am a homeowner?
Because we have some excellent home insurance deals that you might be interested in. For more information call 0800 116 4165.
Why do you want to know my home insurance renewal date?
Because we have some excellent home insurance deals, so we thought you'd like to hear from us when your insurance is up for renewal.
Why do you ask when my business insurance is due for renewal?
Because we have some excellent business insurance deals, so we thought you'd like to hear from us when your insurance is up for renewal.
Why do you ask my business address?
Because we have some excellent business insurance deals, so we thought you'd like to hear from us when your business insurance is up for renewal.
Why do you ask for my business telephone number?
It's handy to have your number in case we need to get in touch. We may call to let you know that your business insurance renewal date is approaching.
Why do you want my business email address?
So we can let you know about great deals we have for business insurance.
